# AI agents for businesses: a standard platform with custom integrations | P-CATION Blog > LIVOI answers questions from your documents from day one. For ERP and specialist workflows, we build skills, MCP servers and integrations. > Source: https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/ > Language: en [Back to blog](https://p-cation.de/en/blog/) November 06, 2026 Software & digital practice # AI agents for businesses: a standard platform with custom integrations LIVOI answers questions from your documents from day one. For ERP and specialist workflows, we build skills, MCP servers and integrations. **Author:** P-CATION Redaktion ![P-CATION graphic about custom AI solutions with a blue building block fitting into a grid](https://p-cation.de/_astro/hero.RU4UKGFl_10hjYi.webp) In this article - [What LIVOI can do without programming](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#what-livoi-can-do-without-programming) - [Where we build custom parts](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#where-we-build-custom-parts) - [Four examples from our projects](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#four-examples-from-our-projects) - [You decide what the agent may do](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#you-decide-what-the-agent-may-do) - [How we work](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#how-we-work) - [Does your situation need an individual solution?](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#does-your-situation-need-an-individual-solution) In this article - [What LIVOI can do without programming](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#what-livoi-can-do-without-programming) - [Where we build custom parts](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#where-we-build-custom-parts) - [Four examples from our projects](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#four-examples-from-our-projects) - [You decide what the agent may do](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#you-decide-what-the-agent-may-do) - [How we work](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#how-we-work) - [Does your situation need an individual solution?](https://p-cation.de/en/blog/ai-agents-standard-platform-custom-integrations/?format=markdown#does-your-situation-need-an-individual-solution) An AI agent that answers questions from manuals and cites its sources can be set up quickly with LIVOI. Things become more demanding when the agent needs to retrieve ERP data, guide a diagnosis or perform an engineering calculation. We build the missing pieces individually. The platform stays the same. ## What LIVOI can do without programming A LIVOI agent consists of a model of your choice, instructions, knowledge, tools and skills. - **Knowledge** means your own documents, such as manuals, catalogues or policies. The agent searches them and cites the source for each answer. - **Tools** define what the agent can do. Knowledge search, calendars and web search are available immediately. Your own integrations and existing MCP servers connect directly to the agent. MCP is an open standard through which AI can access other programs in a controlled way. - **Skills** define how a recurring task is handled. A complaints skill might ask for the order number, check the status, request photos and create a ticket. Several agents can use the same skill, without maintaining each prompt separately. Employees and customers reach the agent where they already communicate: in LIVOI Chat, Microsoft Teams or WhatsApp. LIVOI is operated in Germany and supports GDPR-compliant use with the appropriate configuration and agreements. ## Where we build custom parts Some workflows need more than documents and an existing integration. That is where we develop specific additions: - **Skills for your workflows:** diagnosis, advice or order intake that follows how your specialists work today. - **Preparing specialist data** that does not come in a standard format, such as fault trees, catalogues or technical documentation. - **MCP servers and integrations** for ERP, inventory management and specialist software where no connection exists yet. - **MCP Apps:** specialist applications with input fields, sliders and charts that run directly in the chat. These pieces connect to the existing platform. We do not need to rebuild roles, channels, knowledge search or traceability. ## Four examples from our projects **Fault diagnosis in service.** A machine manufacturer has collected diagnostic knowledge in fault trees and repair instructions. A skill guides service technicians through the diagnosis step by step via WhatsApp. Difficult cases go to the expert team with the full conversation history. According to the manufacturer, service times have fallen by 30 to 60 percent. **Product advice in internal sales.** A supplier needs to find the right parts from an extensive catalogue for each customer enquiry. The agent identifies what is needed from a photo or document, searches the catalogue and returns a parts list with sources. It systematically checks mandatory components and exclusions. **ERP in the chat.** Employees ask about project status, quotations and invoices through chat instead of clicking through forms. On request, the agent creates simple entries such as follow-up reminders. Every result includes a link to the ERP record. **A specialist application in the chat.** For a building-services manufacturer, we built an engineering design calculation as an MCP App. The agent opens the application in the chat and prefills it from the conversation. Specialists continue the calculation there, while the server checks the authoritative result. Previously, this required separate desktop software and waiting for the specialist team. ## You decide what the agent may do Together, we define which data an agent may read and which actions it may trigger. Anything not explicitly authorised is unavailable. MCP servers can also use personal sign-in, so the agent acts only with the permissions of the person asking. Every tool call is visible in the chat. Roles and groups control who may use each agent. ## How we work Often, a well-configured agent with your documents and an existing integration is enough. When that is the case, we say so. When more is needed, we proceed in four steps: understand the process, refine the workflow, implement and test in short cycles, then introduce it and provide support. No prior AI knowledge is required. ## Does your situation need an individual solution? Do you have a workflow without a ready-made solution? Book a meeting with us. Together, we will assess whether an existing product is enough or whether a custom solution is worthwhile. Find out more about the platform on our [LIVOI page](https://p-cation.de/en/livoi/). [Book a meeting](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0RYHNxC2ckSW9YDZRVSQKrXrkDyfcm3WfR6PguUYnc2hHfJlp8gJG29WqPbMGLksxYsUt-Agvg) - Software selection and rollout - Process digitalization - System landscape and tool stack [← Back to blog](https://p-cation.de/en/blog/)