# LIVOI for automotive and commercial-vehicle air suspension | P-CATION

> LIVOI supports item-number assistance, semantic search, claim pre-filtering, email routing, and missing-info workflows in automotive service.
> Source: https://p-cation.de/en/industries/automotive-commercial-vehicle-air-suspension/
> Language: en

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Industry solution

# LIVOI for automotive and commercial-vehicle air suspension

Technical support, claims, and item numbers take time when knowledge is distributed. LIVOI makes product documents, rules, and inbound channels manageable.

Derived from real project work

Item-number assistance, semantic search, claim pre-filtering, email routing, and missing-info assistant were evaluated as LIVOI use cases.

project patterns

5

claim channel

WhatsApp

internal access

Teams

## At a glance: what happens

### Current state

- Item numbers, manuals, and order books must be found quickly.
- Claims need initial checks, completeness, and deadline logic.

### LIVOI handles

Dashboard chat MS Teams integration WhatsApp inbound

### Result

- Shorter handling times and higher match accuracy.
- Technical solutions are found faster and backed by traceable evidence.

## What leaders can spot immediately

- Item numbers, manuals, and order books must be found quickly.
- Claims need initial checks, completeness, and deadline logic.
- Emails must be prioritized, routed, and completed when information is missing.

## Implemented project patterns

Anonymized patterns from potential analyses and LIVOI implementations. The focus is business value, process, and product capability, not customer names.

### Item-number assistant

LIVOI helps employees find matching products and components.

Shorter handling times and higher match accuracy.

### Semantic search in documents

Documents are searched with sources and shown only to authorized people.

Technical solutions are found faster and backed by traceable evidence.

### Claim and email assistant

LIVOI pre-qualifies cases, detects missing information, and routes to responsible teams.

Less back-and-forth, clearer priorities, and faster case start.

## What LIVOI handles

Dashboard chat MS Teams integration WhatsApp inbound Email tooling Permission-based knowledge search

## Consistent implementation flow

- 01 Separate knowledge scopes Product advice, document search, and claims run as separate agents with their own rules.
- 02 Pre-qualify cases LIVOI checks required information, age, plausibility, and ownership.
- 03 Inform teams Clear cases are prepared and unclear cases are handed over with context.

## Could a similar LIVOI agent fit your company?

We review which processes should be relieved first and which data sources or integrations are needed.

[Get to know LIVOI](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0RYHNxC2ckSW9YDZRVSQKrXrkDyfcm3WfR6PguUYnc2hHfJlp8gJG29WqPbMGLksxYsUt-Agvg) [Request potential analysis](https://p-cation.de/en/#kontakt)
[LIVOI](https://p-cation.de/en/livoi/)