# LIVOI | Automate customer service and relieve support

> LIVOI relieves service, sales, and knowledge teams: automate recurring inquiries, shorten response times, and make product knowledge easier to use.
> Source: https://p-cation.de/en/livoi/
> Language: en

AI assistance for support and sales

# Relieve support.Answer faster.Use knowledge.

The AI communication assistant for service, sales, and product knowledge.

P-CATION understands your processes, LIVOI turns them into working software: the platform answers recurring customer questions, makes internal knowledge easier to find, and connects to your existing systems through external interfaces.

[Check support relief](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0319Na8C9fyYTJHz8fV8WABdTin4c9jMtlP_ROYgAlegmUR49vptziTkbuivZF-tDl527Fq2l6) [View LIVOI on livoi.de](https://livoi.de/)
[LIVOI in action](https://p-cation.de/en/livoi/?format=markdown#use-cases)[Ready for the next step?](https://p-cation.de/en/livoi/?format=markdown#resources)[Privacy & Security](https://p-cation.de/en/livoi/?format=markdown#security)

![Relieve support. Answer faster. Use knowledge.](https://p-cation.de/_astro/livoi-product-visual.DW4K1AVL_ZzDupu.webp)

Fewer

recurring standard inquiries

Faster

access to product and process knowledge

Clearer

handovers to service and sales

What makes LIVOI different

Three levers that set LIVOI apart from conventional chatbots and isolated support tools.

### Relieve support

LIVOI answers recurring questions, pre-qualifies requests, and reduces follow-up loops before every contact becomes manual work.

### Make product knowledge usable

Documents, FAQs, manuals, and internal sources become easier to find and are translated into understandable answers for customers and employees.

### Connect the right processes

P-CATION analyzes the workflow, LIVOI connects to the relevant existing systems, and customer-specific tools are developed where the goal requires them.

LIVOI in action

From customer service to technical support and lead qualification - LIVOI starts where inquiries, knowledge, and response time consume capacity today.

[### Automate customer service Answer recurring questions about products, workflows, or next steps before they block your team. View use case](https://livoi.de/docs/use-cases/central-knowledge-base-integration)[### Relieve technical support Search manuals, documents, and process knowledge faster and provide answers with traceable sources. View use case](https://livoi.de/docs/use-cases/semantic-search-in-orderbook-and-manuals)[### Scale product consulting Answer product questions clearly, provide matching information, and pre-qualify complex requests. View use case](https://livoi.de/docs/use-cases/distribution)[### Accelerate sales Qualify inquiries in real time, prepare consultative conversations, and hand hot leads directly to sales. View use case](https://livoi.de/docs/use-cases/distribution)[### Central knowledge base Connect ERP, CRM, documents, emails, or other external systems and turn them into a controlled knowledge base LIVOI can use. View use case](https://livoi.de/docs/use-cases/central-knowledge-base-integration)[### QA & Monitoring Monitor answer quality, hit rates, and system performance so automation remains traceable and controlled. View use case](https://livoi.de/docs/use-cases/qa-and-monitoring-dashboard)

> „The difference is not only the AI. P-CATION understands the process behind it and uses LIVOI to build the integrations, logic, and tools that fit the customer goal.“

The vision behind LIVOI

[Book introduction](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0RYHNxC2ckSW9YDZRVSQKrXrkDyfcm3WfR6PguUYnc2hHfJlp8gJG29WqPbMGLksxYsUt-Agvg) [LIVOI Documentation](https://livoi.de/docs)

## Ready for the next step?

Check with P-CATION where LIVOI can relieve service, sales, and knowledge management, which interfaces are needed, and which customer-specific tools should be developed.

[Book introduction](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0RYHNxC2ckSW9YDZRVSQKrXrkDyfcm3WfR6PguUYnc2hHfJlp8gJG29WqPbMGLksxYsUt-Agvg) [LIVOI Documentation](https://livoi.de/docs) [All Use Cases](https://livoi.de/docs/use-cases) [LIVOI API Docs](https://api.livoi.de/docs)

Privacy & Security

GDPR-compliant AI assistance with protected architecture

## Security for AI in customer communication.

LIVOI protects data with clear TOMs, transparent governance, and a DPA under Art. 28 GDPR.

[Documents on request](https://p-cation.de/en/livoi/?format=markdown#security-legal)

### Transparent security instead of marketing claims

We only communicate measures that are actively in place.

- AVV/DPA under Art. 28 GDPR available on request
- Processing strictly based on documented controller instructions
- No use of personal data for training AI models

### No model training with customer data

Data processed in LIVOI is not used to train or improve AI models.

[![Hetzner logo](https://p-cation.de/_astro/hetzner.Cx-L3zfK_Z111EvH.webp)](https://www.hetzner.com/)[![Microsoft Azure logo](https://p-cation.de/_astro/microsoft-azure.w3q3ISC7_1IYd95.svg)](https://azure.microsoft.com/)[![OpenAI logo](https://p-cation.de/_astro/openai.CN5rzOmx_Z1SMg9h.svg) ![OpenAI logo](https://p-cation.de/_astro/openai-light.Bh4-e1EP_Z1SMg9h.svg)](https://openai.com/)[![Clerk logo](https://p-cation.de/_astro/clerk.B236qpa7_ZbxTTV.svg)](https://clerk.com/)[![Meta logo](https://p-cation.de/_astro/meta.BBxxmIqX_12iYWN.svg)](https://about.meta.com/)[![DATEV logo](https://p-cation.de/_astro/datev.DjAEAu3i_24WSFC.webp)](https://www.datev.de/)[![Cloudflare logo](https://p-cation.de/_astro/cloudflare.DyYWsJWx_Z12f99i.svg)](https://www.cloudflare.com/)[![Resend logo](https://p-cation.de/_astro/resend-icon-black.GdZYd9Th_lnbzd.svg) ![Resend logo](https://p-cation.de/_astro/resend-icon-white.CxDzunge_lnbzd.svg)](https://resend.com/)

### Flexible deployment for your IT requirements

Standard setup is multi-tenant SaaS. BYOK for AI models is always possible, other hosting models are available on request.

![Hetzner logo](https://p-cation.de/_astro/hetzner.Cx-L3zfK_Z111EvH.webp)

Standard

#### Standard multi-tenant SaaS

LIVOI runs in our managed environment on Hetzner infrastructure in Germany. Raw data remains in Germany.

![Microsoft Azure logo](https://p-cation.de/_astro/microsoft-azure.w3q3ISC7_1IYd95.svg)

Always available

#### Bring your own key (BYOK)

Your own API keys for AI models (e.g. Azure OpenAI) can be used in all deployment models.

![Microsoft Azure logo](https://p-cation.de/_astro/microsoft-azure.w3q3ISC7_1IYd95.svg) ![AWS logo](https://p-cation.de/_astro/aws.Djas2Wew_Z2oLtyu.svg) ![AWS logo](https://p-cation.de/_astro/aws-light.DwOt4Lf5_Z2oLtyu.svg) ![google cloud logo](https://p-cation.de/_astro/google-cloud.dqIzp8dH_Z29nnBy.webp)

On request

#### Alternative hosting models

Dedicated or customer-specific operating models are possible and aligned per project.

### Most important controls at a glance

#### Hosting in Germany

Core workloads run on Hetzner Online GmbH infrastructure with data hosting in the EU.

#### Encryption in transit and at rest

Data in transit is protected via TLS 1.2+; sensitive data is stored in operational databases using AES-256 encryption.

#### GDPR-oriented processes

Support for data subject rights, incident handling, DPIAs, and supervisory authority requests.

#### Subprocessor governance

Approved subprocessors are documented; changes are communicated transparently, including objection rights.

#### Instruction-based processing

Processing only takes place based on documented controller instructions.

#### Evidence and audits

Compliance evidence can be requested; audits are possible with contractual prior notice.

### Role-based access control

LIVOI uses a role-based permission model (RBAC) so users can access only the functions and data they need for their task. Roles such as Owner, Admin, or Member bundle concrete permissions for resources, actions, and tenant areas.

Permissions are evaluated per tenant and can be limited, depending on the resource, to owned, shared, or tenant-wide data. This keeps administration, knowledge maintenance, support work, and integrations clearly separated.

[Open technical deep dive](https://livoi.de/docs/livoi-api/rbac-technical-deep-dive/)

### Legal documents

#### Privacy policy

On request

#### Terms and conditions

On request

#### Data processing agreement (DPA)

On request

Privacy policy, terms, and AVV/DPA are currently provided on request.

### Questions & answers

How does LIVOI encrypt data?

Data in transit is protected with TLS 1.2 or higher. Sensitive data in operational databases is stored with AES-256 encryption.

Is LIVOI GDPR-compliant?

LIVOI is built for GDPR-aligned processing with a DPA, documented TOMs, support for data subject rights, and defined incident processes.

Where is data processed?

The core platform runs on infrastructure in Germany. If third-party integrations are enabled, additional processing in third countries may occur under defined legal mechanisms.

Is our data used to train AI models?

No. Neither P-CATION nor connected model providers may use LIVOI data for training or improving AI models.

[Back to homepage](https://p-cation.de/en/)