# LIVOI - AI Platform for Intelligent Communication | P-CATION

> LIVOI connects people with knowledge - in real time, context-aware, and understandable. AI, automation, and knowledge in one platform.
> Source: https://p-cation.de/en/livoi/
> Language: en

LIVOI Platform

# Communication that understands.

AI, automation, and knowledge - in one platform.

LIVOI connects people with knowledge - in real time, context-aware, and understandable. Specialized AI agents work together in a shared context and turn conversations into measurable results.

[Request potential analysis](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0319Na8C9fyYTJHz8fV8WABdTin4c9jMtlP_ROYgAlegmUR49vptziTkbuivZF-tDl527Fq2l6) [Discover LIVOI](https://livoi.de/)
[LIVOI in action](https://p-cation.de/en/livoi/?format=markdown#use-cases)[Ready for the next step?](https://p-cation.de/en/livoi/?format=markdown#resources)[Privacy & Security](https://p-cation.de/en/livoi/?format=markdown#security)

![Communication that understands.](https://p-cation.de/_astro/livoi-product-visual.DW4K1AVL_ZzDupu.webp)

-80 %

shorter response time in first contact

+30 %

more qualified leads in 4 weeks

~3 min.

average response time for product questions

What makes LIVOI different

Three principles that set LIVOI apart from conventional chatbots and off-the-shelf solutions.

### Make knowledge visible

LIVOI connects people with knowledge - in real time, context-aware, and understandable. Decisions become clearer, answers more precise, communication measurable.

### Rethink communication

We turn conversations into results. LIVOI recognizes connections, structures content, and delivers insights that matter.

### Automation with understanding

AI that understands language. Processes that optimize themselves. With LIVOI, automation becomes an experience - not a rule chain.

LIVOI in action

From sales to knowledge management to appointment booking - LIVOI adapts to your workflows.

[### Accelerate sales Qualify inquiries in real time, explain products clearly, and hand hot leads directly to sales. View use case](https://livoi.de/docs/use-cases/distribution)[### Agent collaboration Multiple specialized agents work in a shared chat context - seamlessly, without information loss. View use case](https://livoi.de/docs/use-cases/agent-switch)[### Central knowledge base ERP, documents, and emails flow into a semantically searchable knowledge base that every agent accesses. View use case](https://livoi.de/docs/use-cases/central-knowledge-base-integration)[### Semantic search Understand complex manuals and documents - with precise answers including source references in seconds. View use case](https://livoi.de/docs/use-cases/semantic-search-in-orderbook-and-manuals)[### Automate appointments LIVOI detects consultation requests, selects the right calendar, and guides seamlessly to booking. View use case](https://livoi.de/docs/use-cases/appointment-router)[### QA & Monitoring Real-time insights into AI quality, hit rates, and system performance - fully traceable. View use case](https://livoi.de/docs/use-cases/qa-and-monitoring-dashboard)

> „Our goal is not to replace communication - but to amplify it. LIVOI creates connections where there used to be only interfaces.“

The vision behind LIVOI

[Book introduction](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0RYHNxC2ckSW9YDZRVSQKrXrkDyfcm3WfR6PguUYnc2hHfJlp8gJG29WqPbMGLksxYsUt-Agvg) [LIVOI Documentation](https://livoi.de/docs)

## Ready for the next step?

The LIVOI API is built by P-CATION. Learn more about LIVOI, explore the use cases, discover the API documentation, or schedule a personal introductory meeting.

[Book introduction](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0RYHNxC2ckSW9YDZRVSQKrXrkDyfcm3WfR6PguUYnc2hHfJlp8gJG29WqPbMGLksxYsUt-Agvg) [LIVOI Documentation](https://livoi.de/docs) [All Use Cases](https://livoi.de/docs/use-cases) [LIVOI API Docs](https://api.livoi.de/docs)

Privacy & Security

GDPR-compliant AI assistance with protected architecture

## Your privacy, our priority.

LIVOI protects data with clear TOMs, transparent governance, and a DPA under Art. 28 GDPR.

[Documents on request](https://p-cation.de/en/livoi/?format=markdown#security-legal)

### Transparent security instead of marketing claims

We only communicate measures that are actively in place.

- AVV/DPA under Art. 28 GDPR available on request
- Processing strictly based on documented controller instructions
- No use of personal data for training AI models

### No model training with customer data

Data processed in LIVOI is not used to train or improve AI models.

[![Hetzner logo](https://p-cation.de/_astro/hetzner.Cx-L3zfK_Z111EvH.webp)](https://www.hetzner.com/)[![Microsoft Azure logo](https://p-cation.de/_astro/microsoft-azure.w3q3ISC7_1IYd95.svg)](https://azure.microsoft.com/)[![OpenAI logo](https://p-cation.de/_astro/openai.CN5rzOmx_Z1SMg9h.svg) ![OpenAI logo](https://p-cation.de/_astro/openai-light.Bh4-e1EP_Z1SMg9h.svg)](https://openai.com/)[![Clerk logo](https://p-cation.de/_astro/clerk.B236qpa7_ZbxTTV.svg)](https://clerk.com/)[![Meta logo](https://p-cation.de/_astro/meta.BBxxmIqX_12iYWN.svg)](https://about.meta.com/)[![DATEV logo](https://p-cation.de/_astro/datev.DjAEAu3i_24WSFC.webp)](https://www.datev.de/)[![Cloudflare logo](https://p-cation.de/_astro/cloudflare.DyYWsJWx_Z12f99i.svg)](https://www.cloudflare.com/)[![Resend logo](https://p-cation.de/_astro/resend-icon-black.GdZYd9Th_lnbzd.svg) ![Resend logo](https://p-cation.de/_astro/resend-icon-white.CxDzunge_lnbzd.svg)](https://resend.com/)

### Flexible deployment for your IT requirements

Standard setup is multi-tenant SaaS. BYOK for AI models is always possible, other hosting models are available on request.

![Hetzner logo](https://p-cation.de/_astro/hetzner.Cx-L3zfK_Z111EvH.webp)

Standard

#### Standard multi-tenant SaaS

LIVOI runs in our managed environment on Hetzner infrastructure in Germany. Raw data remains in Germany.

![Microsoft Azure logo](https://p-cation.de/_astro/microsoft-azure.w3q3ISC7_1IYd95.svg)

Always available

#### Bring your own key (BYOK)

Your own API keys for AI models (e.g. Azure OpenAI) can be used in all deployment models.

![Microsoft Azure logo](https://p-cation.de/_astro/microsoft-azure.w3q3ISC7_1IYd95.svg) ![AWS logo](https://p-cation.de/_astro/aws.Djas2Wew_Z2oLtyu.svg) ![AWS logo](https://p-cation.de/_astro/aws-light.DwOt4Lf5_Z2oLtyu.svg) ![google cloud logo](https://p-cation.de/_astro/google-cloud.dqIzp8dH_Z29nnBy.webp)

On request

#### Alternative hosting models

Dedicated or customer-specific operating models are possible and aligned per project.

### Most important controls at a glance

#### Hosting in Germany

Core workloads run on Hetzner Online GmbH infrastructure with data hosting in the EU.

#### Encryption in transit and at rest

Data in transit is protected via TLS 1.2+; sensitive data is stored in operational databases using AES-256 encryption.

#### GDPR-oriented processes

Support for data subject rights, incident handling, DPIAs, and supervisory authority requests.

#### Subprocessor governance

Approved subprocessors are documented; changes are communicated transparently, including objection rights.

#### Instruction-based processing

Processing only takes place based on documented controller instructions.

#### Evidence and audits

Compliance evidence can be requested; audits are possible with contractual prior notice.

### Legal documents

#### Privacy policy

On request

#### Terms and conditions

On request

#### Data processing agreement (DPA)

On request

Privacy policy, terms, and AVV/DPA are currently provided on request.

### Questions & answers

How does LIVOI encrypt data?

Data in transit is protected with TLS 1.2 or higher. Sensitive data in operational databases is stored with AES-256 encryption.

Is LIVOI GDPR-compliant?

LIVOI is built for GDPR-aligned processing with a DPA, documented TOMs, support for data subject rights, and defined incident processes.

Where is data processed?

The core platform runs on infrastructure in Germany. If third-party integrations are enabled, additional processing in third countries may occur under defined legal mechanisms.

Is our data used to train AI models?

No. Neither P-CATION nor connected model providers may use LIVOI data for training or improving AI models.

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