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LIVOI Platform

Communication that understands.

AI, automation, and knowledge - in one platform.

LIVOI connects people with knowledge - in real time, context-aware, and understandable. Specialized AI agents work together in a shared context and turn conversations into measurable results.

Request potential analysis Discover LIVOI
-80 %
shorter response time in first contact
+30 %
more qualified leads in 4 weeks
~3 min.
average response time for product questions
What makes LIVOI different

Three principles that set LIVOI apart from conventional chatbots and off-the-shelf solutions.

Make knowledge visible

LIVOI connects people with knowledge - in real time, context-aware, and understandable. Decisions become clearer, answers more precise, communication measurable.

Rethink communication

We turn conversations into results. LIVOI recognizes connections, structures content, and delivers insights that matter.

Automation with understanding

AI that understands language. Processes that optimize themselves. With LIVOI, automation becomes an experience - not a rule chain.

LIVOI in action

From sales to knowledge management to appointment booking - LIVOI adapts to your workflows.

Accelerate sales

Qualify inquiries in real time, explain products clearly, and hand hot leads directly to sales.

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Agent collaboration

Multiple specialized agents work in a shared chat context - seamlessly, without information loss.

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Central knowledge base

ERP, documents, and emails flow into a semantically searchable knowledge base that every agent accesses.

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Semantic search

Understand complex manuals and documents - with precise answers including source references in seconds.

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Automate appointments

LIVOI detects consultation requests, selects the right calendar, and guides seamlessly to booking.

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QA & Monitoring

Real-time insights into AI quality, hit rates, and system performance - fully traceable.

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„Our goal is not to replace communication - but to amplify it. LIVOI creates connections where there used to be only interfaces.“

The vision behind LIVOI

Book introduction LIVOI Documentation

Ready for the next step?

The LIVOI API is built by P-CATION. Learn more about LIVOI, explore the use cases, discover the API documentation, or schedule a personal introductory meeting.

Book introduction LIVOI Documentation All Use Cases LIVOI API Docs
Privacy & Security

Your privacy, our priority.

LIVOI protects data with clear TOMs, transparent governance, and a DPA under Art. 28 GDPR.

Documents on request

Transparent security instead of marketing claims

We only communicate measures that are actively in place.

  • AVV/DPA under Art. 28 GDPR available on request
  • Processing strictly based on documented controller instructions
  • No use of personal data for training AI models

No model training with customer data

Data processed in LIVOI is not used to train or improve AI models.

Flexible deployment for your IT requirements

Standard setup is multi-tenant SaaS. BYOK for AI models is always possible, other hosting models are available on request.

Standard

Standard multi-tenant SaaS

LIVOI runs in our managed environment on Hetzner infrastructure in Germany. Raw data remains in Germany.

Always available

Bring your own key (BYOK)

Your own API keys for AI models (e.g. Azure OpenAI) can be used in all deployment models.

On request

Alternative hosting models

Dedicated or customer-specific operating models are possible and aligned per project.

Most important controls at a glance

Hosting in Germany

Core workloads run on Hetzner Online GmbH infrastructure with data hosting in the EU.

Encryption in transit and at rest

Data in transit is protected via TLS 1.2+; sensitive data is stored in operational databases using AES-256 encryption.

GDPR-oriented processes

Support for data subject rights, incident handling, DPIAs, and supervisory authority requests.

Subprocessor governance

Approved subprocessors are documented; changes are communicated transparently, including objection rights.

Instruction-based processing

Processing only takes place based on documented controller instructions.

Evidence and audits

Compliance evidence can be requested; audits are possible with contractual prior notice.

Questions & answers

How does LIVOI encrypt data?

Data in transit is protected with TLS 1.2 or higher. Sensitive data in operational databases is stored with AES-256 encryption.

Is LIVOI GDPR-compliant?

LIVOI is built for GDPR-aligned processing with a DPA, documented TOMs, support for data subject rights, and defined incident processes.

Where is data processed?

The core platform runs on infrastructure in Germany. If third-party integrations are enabled, additional processing in third countries may occur under defined legal mechanisms.

Is our data used to train AI models?

No. Neither P-CATION nor connected model providers may use LIVOI data for training or improving AI models.

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