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Relieve support
LIVOI answers recurring questions, pre-qualifies requests, and reduces follow-up loops before every contact becomes manual work.
AI assistance for support and sales
Relieve support.Answer faster.Use knowledge.
The AI communication assistant for service, sales, and product knowledge.
P-CATION understands your processes, LIVOI turns them into working software: the platform answers recurring customer questions, makes internal knowledge easier to find, and connects to your existing systems through external interfaces.
- Fewer
- recurring standard inquiries
- Faster
- access to product and process knowledge
- Clearer
- handovers to service and sales
What makes LIVOI different
Three levers that set LIVOI apart from conventional chatbots and isolated support tools.
Make product knowledge usable
Documents, FAQs, manuals, and internal sources become easier to find and are translated into understandable answers for customers and employees.
Connect the right processes
P-CATION analyzes the workflow, LIVOI connects to the relevant existing systems, and customer-specific tools are developed where the goal requires them.
LIVOI in action
From customer service to technical support and lead qualification - LIVOI starts where inquiries, knowledge, and response time consume capacity today.
Automate customer service
Answer recurring questions about products, workflows, or next steps before they block your team.
View use caseRelieve technical support
Search manuals, documents, and process knowledge faster and provide answers with traceable sources.
View use caseScale product consulting
Answer product questions clearly, provide matching information, and pre-qualify complex requests.
View use caseAccelerate sales
Qualify inquiries in real time, prepare consultative conversations, and hand hot leads directly to sales.
View use caseCentral knowledge base
Connect ERP, CRM, documents, emails, or other external systems and turn them into a controlled knowledge base LIVOI can use.
View use caseQA & Monitoring
Monitor answer quality, hit rates, and system performance so automation remains traceable and controlled.
View use case„The difference is not only the AI. P-CATION understands the process behind it and uses LIVOI to build the integrations, logic, and tools that fit the customer goal.“
The vision behind LIVOI
Ready for the next step?
Check with P-CATION where LIVOI can relieve service, sales, and knowledge management, which interfaces are needed, and which customer-specific tools should be developed.
Privacy & Security 
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GDPR-compliant AI assistance with protected architecture
Security for AI in customer communication.
LIVOI protects data with clear TOMs, transparent governance, and a DPA under Art. 28 GDPR.
Documents on requestTransparent security instead of marketing claims
We only communicate measures that are actively in place.
- AVV/DPA under Art. 28 GDPR available on request
- Processing strictly based on documented controller instructions
- No use of personal data for training AI models
No model training with customer data
Data processed in LIVOI is not used to train or improve AI models.
Flexible deployment for your IT requirements
Standard setup is multi-tenant SaaS. BYOK for AI models is always possible, other hosting models are available on request.
Standard
Standard multi-tenant SaaS
LIVOI runs in our managed environment on Hetzner infrastructure in Germany. Raw data remains in Germany.
Always available
Bring your own key (BYOK)
Your own API keys for AI models (e.g. Azure OpenAI) can be used in all deployment models.
On request
Alternative hosting models
Dedicated or customer-specific operating models are possible and aligned per project.
Most important controls at a glance
Hosting in Germany
Core workloads run on Hetzner Online GmbH infrastructure with data hosting in the EU.
Encryption in transit and at rest
Data in transit is protected via TLS 1.2+; sensitive data is stored in operational databases using AES-256 encryption.
GDPR-oriented processes
Support for data subject rights, incident handling, DPIAs, and supervisory authority requests.
Subprocessor governance
Approved subprocessors are documented; changes are communicated transparently, including objection rights.
Instruction-based processing
Processing only takes place based on documented controller instructions.
Evidence and audits
Compliance evidence can be requested; audits are possible with contractual prior notice.
Legal documents
Privacy policy
On requestTerms and conditions
On requestData processing agreement (DPA)
On requestPrivacy policy, terms, and AVV/DPA are currently provided on request.
Questions & answers
How does LIVOI encrypt data?
Data in transit is protected with TLS 1.2 or higher. Sensitive data in operational databases is stored with AES-256 encryption.
Is LIVOI GDPR-compliant?
LIVOI is built for GDPR-aligned processing with a DPA, documented TOMs, support for data subject rights, and defined incident processes.
Where is data processed?
The core platform runs on infrastructure in Germany. If third-party integrations are enabled, additional processing in third countries may occur under defined legal mechanisms.
Is our data used to train AI models?
No. Neither P-CATION nor connected model providers may use LIVOI data for training or improving AI models.