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A customer stands at the trade fair booth and asks for a technical specification. At first, that sounds like a simple situation. And it is. Except no colleague is currently free, the back office is not answering the phone, and “we will send it by email” does not convince the customer.
The Problem Is Not the Team
Anyone working in mid-sized manufacturing knows these moments well. A technician is on site with a customer and needs information about an installation sequence. It is somewhere in a PDF on the company server. He calls internally, but nobody picks up. Or an existing customer writes in the evening about a fault. The answer arrives the next morning.
This rarely happens because the team is poorly set up. It happens because company knowledge is usually not where it is needed at that exact moment: in people’s heads, in folders, in old email threads.
LIVOI solves exactly this problem.
How LIVOI Works in Everyday Manufacturing
LIVOI does not answer generic questions from the internet. It answers from the content your company approves: product sheets, technical data sheets, installation notes, price tiers. Whatever is provided in a structured way becomes available to LIVOI as a knowledge base.
At a trade fair, that means technical questions are answered directly, even when the team is tied up in other conversations. In field service, it means technicians can retrieve information without interrupting someone internally. In customer service after hours, it means customers receive a structured first response, even when the office is already closed.
Fischer Panda: Trade Fair and Service Use
Fischer Panda introduced LIVOI for trade fair and service scenarios, among other use cases. Requests that used to mean waiting time are now answered directly. Without the back office being interrupted every time. Without the customer having to wait for a callback.
According to the company’s own report, the time saved in service is 60 to 70 percent.
What This Means for Your Company
In most companies, availability depends directly on staff capacity. If someone is sick, at a trade fair, or out in the field, a gap appears. With LIVOI, that changes. Not because the system replaces employees, but because it bridges the moments when the team simply cannot be available.
Trade fairs, installation, customer service. Three areas where response time is immediately visible. And three areas where LIVOI is already working for manufacturers today.
Conclusion
Many manufacturers do not lose requests and opportunities because their teams are poorly set up. They lose them because knowledge is in the wrong place at the wrong time. LIVOI changes that.
If you want to see whether LIVOI makes sense for your company, a short initial conversation is worthwhile.