Start AI assessment Item-number assistant
LIVOI helps employees find matching products and components.
Shorter handling times and higher match accuracy.
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Industry solution
LIVOI for automotive and commercial-vehicle air suspension
Technical support, claims, and item numbers take time when knowledge is distributed. LIVOI makes product documents, rules, and inbound channels manageable.
- project patterns
- 5
- claim channel
- internal access
- Teams
At a glance: what happens
Current state
- Item numbers, manuals, and order books must be found quickly.
- Claims need initial checks, completeness, and deadline logic.
LIVOI handles
Dashboard chat MS Teams integration WhatsApp inbound
Result
- Shorter handling times and higher match accuracy.
- Technical solutions are found faster and backed by traceable evidence.
What leaders can spot immediately
- Item numbers, manuals, and order books must be found quickly.
- Claims need initial checks, completeness, and deadline logic.
- Emails must be prioritized, routed, and completed when information is missing.
Implemented project patterns
Anonymized patterns from potential analyses and LIVOI implementations. The focus is business value, process, and product capability, not customer names.
Semantic search in documents
Documents are searched with sources and shown only to authorized people.
Technical solutions are found faster and backed by traceable evidence.
Claim and email assistant
LIVOI pre-qualifies cases, detects missing information, and routes to responsible teams.
Less back-and-forth, clearer priorities, and faster case start.
What LIVOI handles
Dashboard chat MS Teams integration WhatsApp inbound Email tooling Permission-based knowledge search
Consistent implementation flow
- 01 Separate knowledge scopes Product advice, document search, and claims run as separate agents with their own rules.
- 02 Pre-qualify cases LIVOI checks required information, age, plausibility, and ownership.
- 03 Inform teams Clear cases are prepared and unclear cases are handed over with context.
Could a similar LIVOI agent fit your company?
We review which processes should be relieved first and which data sources or integrations are needed.
LIVOI