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It is 7:52 a.m. The first employee has arrived, the coffee is brewing, and three client inquiries from the previous evening are waiting in the inbox. One of them is urgent, or at least that is what the message says. The other two are vaguely worded.
The owner arrives at 8:15 a.m. Until then, everyone waits because nobody knows what they are allowed to answer themselves and what they are not. The inquiry from the evening before remains unanswered for now.
This is not an unusual morning. It is Monday.
Situation 1: The inquiry that arrives after hours
A client writes at 6:43 p.m. He has a photovoltaic system on his roof and asks whether the electricity he consumes himself is treated differently for tax purposes than the electricity he feeds into the grid. It is not a complicated question. But it does need a reliable answer.
Before: The inquiry stays in the inbox until the next morning. Then someone looks at it, thinks for a moment, and asks either the colleague who most recently handled a photovoltaic system or the owner directly. The owner explains it in two minutes, maybe five. The answer then reaches the client at some point before the next lunch break.
After: LIVOI contains the firm’s own documents on photovoltaic systems. The employee who opens the inbox the next morning asks LIVOI. She receives the firm’s assessment of that exact question, including a source reference so she knows which document the answer is based on. She checks it briefly and sends the reply. The owner never hears about it because there is no reason he needs to.
The quality of the answer is the same. The detour is gone.
Situation 2: The special case that takes time
An employee is preparing for a meeting with a client. The client has just acquired two electric company cars and wants to know how they should be treated for tax purposes—specifically when charging at home, at the company parking space, and for private use. Three different situations, each with its own details.
Before: She opens DATEV, searches the internal folders, and finds an article from two years ago. She does not know whether it is still current. She asks the colleague sitting next to her, who knows roughly but is not certain. In the end, the question lands with the owner, who briefly interrupts the meeting he is in. Twenty minutes, sometimes more.
After: She asks LIVOI. The firm has stored its own assessment of electric company cars in LIVOI, together with the relevant supporting documents. The answer arrives in seconds, with source references. She knows what she can tell the client and what that answer is based on. The meeting starts on time.
What has not changed: she still thinks for herself. She assesses the situation. She decides what to recommend to the client. LIVOI has not provided tax advice. LIVOI has replaced the search.
Situation 3: The first day
A new trainee, on his first day. He is getting settled in, receives an overview of the firm, and starts asking questions. Completely normal questions. Where is each document stored? Who is responsible for which group of clients? How does the vacation request process work? Where can he find the travel expense template?
Before: Every one of these questions lands with someone. Sometimes with the colleague at the next desk, sometimes with the owner, and sometimes with both because the first answer was incomplete. Onboarding takes weeks because the knowledge is not structured anywhere. After three months, he knows his way around. Until then, he requires a disproportionate amount of attention.
After: He asks LIVOI. Vacation request: LIVOI explains the process and shows him the template. Travel expenses: LIVOI points him to the current form and the firm’s rules. Responsibilities: stored. Internal contacts: stored. He works through the onboarding independently, asks fewer questions of colleagues who are trying to focus, and gets to his actual job faster.
The team is no less important. But the questions that used to interrupt the team no longer land with the team.
What changes
None of these three cases is an exception. They happen every day in almost every firm of this size.
What LIVOI changes is not the quality of the work. Employees still think in the same way. The answers clients receive are just as carefully considered. The only thing that changes is who gets interrupted in the process—and how often.
That sounds like a small difference. Once you calculate how many minutes are lost each day passing on knowledge that already exists somewhere in the firm, it stops sounding small.
For firms that want to change exactly that without starting an IT project, there is the LIVOI Office Package. Fixed price, ready to use in two days.